privacy policy

Effective Date: 27 October 2023

At UTS Removals, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, contact us, or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following personal data:

- Personal Information – Your name, address, phone number, and email when you make an enquiry or book a service.

- Payment Details – If you make a payment, we may collect billing and transaction information.
- Communication Data – Emails, messages, and phone call details related to your enquiries or services.

- Website Usage Data – Information about how you use our website, including IP address, browser type, and pages visited (collected via cookies).

We collect your personal data for the following purposes:

• To provide our services – Processing bookings, arranging removals, and delivering storage solutions.

• To process payments – Managing deposits and payments for our services.
• To communicate with you – Responding to enquiries, sending quotes, and updating you on your booking.

• To improve our services – Analysing website traffic and customer feedback.
• For legal and security reasons – Protecting our business from fraud and complying with legal obligations.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We take the security of your personal data seriously and implement appropriate measures to protect it from unauthorised access, loss, or misuse. These include:

• Secure servers and encrypted storage for payment and booking information.
• Restricted access to personal data, limited to authorised employees only.
• Regular security reviews to protect against data breaches.

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

Under the UK GDPR, you have the following rights regarding your personal data:

- The right to access – You can request a copy of the personal data we hold about you.
- The right to rectification – You can ask us to correct any inaccurate or incomplete data.
- The right to erasure – You can request that we delete your data, subject to legal obligations.
- The right to restrict processing – You can request that we limit how we use your data.
- The right to data portability – You can request to receive your data in a structured, commonly used format.

- The right to object – You can object to the processing of your data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us using the details below.

We use cookies to improve your browsing experience on our website. Cookies are small files stored on your device that help us:

- Analyse website traffic and user behaviour

- Remember your preferences and settings.

- Improve website performance.

By using our website, you consent to the use of cookies. You can disable cookies in your browser settings, but this may affect the functionality of our site.

Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of these websites. We recommend reviewing their policies before providing any personal data.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

📍 UTS Removals
Stuart Worgan
📧 Email: enquiries@utslimited.co.uk
📞 Phone: 07488 376177 or 01206 670212

If you are not satisfied with how we process your data, you have the right to file a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.